Frequently Asked Questions

Why aren't ads displaying in my web implementation?

There are a few common reasons why ads may not be displaying:

  1. Invalid query selector: Double check that you have inputted the correct query selector for your ad container element. For example, a valid query selector would be [data-test-id="assistant-bubble-text"] in the publisher dashboard settings.

  2. Implementation issues: Verify that you've properly initialized the Koah SDK and included all required dependencies.

  3. Network connectivity: Ensure you have a stable internet connection, as ads require network access to load.

If you've checked these items and are still experiencing issues, our support team is here to help! Contact us at [email protected] with details about your implementation and we'll assist you in troubleshooting the problem.

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