Frequently Asked Questions
Why aren't ads displaying in my web implementation?
There are a few common reasons why ads may not be displaying:
-
Invalid query selector: Double check that you have inputted the correct query selector for your ad container element. For example, a valid query selector would be
[data-test-id="assistant-bubble-text"]
in the publisher dashboard settings. -
Implementation issues: Verify that you've properly initialized the Koah SDK and included all required dependencies.
-
Network connectivity: Ensure you have a stable internet connection, as ads require network access to load.
If you've checked these items and are still experiencing issues, our support team is here to help! Contact us at [email protected] with details about your implementation and we'll assist you in troubleshooting the problem.